Refund policy

At www.supersmile.co.za, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and customer-friendly Returns and Refunds Policy to ensure your shopping experience is worry-free. Please read the following policy carefully before making a purchase. By using our website and making a purchase, you agree to the terms outlines in this policy.

1. Returns Eligibility:
   • Unused and Unopened Products: We accept returns for unused and unopened products with 7 days form the date of your delivery.
   • Defective or Damaged products: If you receive a defective or damaged product, please contact us immediately, and we will arrange for a replacement or refund.
     
     
2. Return Procedure: 
   • Contact Customer Support: Before initiating a return, please contact our customer support team at hello@supersmile.co.za to notify us about the return and provide relevant details, including your order number and reason for the return.
   • Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.
     
     
3. Return Shipping: 
   • Customer Responsibility: You are responsible for the shipping costs associated with the return, except in the cases of defective or damaged products.
   • Packaging: To ensure that the products are returned in their original condition, please use the original packaging or suitable protective packaging.
   • Tracking: We recommended using a trackable shipping method for your return to ensure its safe and timely arrival.
     
     
4. Refund Process: 
   • inspection: once we receive and inspect the returned product, we will notify you about the status of your return.
   • Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
     
     
5. Cancellation Policy:
   • If you wish to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not already been processed or shipped.
6. Contact Us:
   • If you have any questions or need assistance regarding our Returns and Refunds Policy, please contact us at hello@supersmile.co.za. Our customer support team will be happy to help.

Thank you for shopping with us at www.supersmile.co.za. We value your satisfaction and are dedicated to providing you with a positive shopping experience.